You may return most new,items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Inflatable Plugs are not Manufactured by us. Returned Inflatable Plugs will be returned to the Original Manufacturing Company for review. Typically, they will supply a replacement if the plug was defective, or not, if they determine it is due to misuse, such as: overinflation, or use in a pipe-which was not smooth, and may have had burrs. Keep in mind, we have no control on how long the return, review and determination of the Original Manufacturing Company process will take.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We attempt to be prompt in our shipping. Depending upon current volume of orders there may be some delay. But we try and ship within a day or two of ordering. If you want something overnight or immediately, it's important, to contact us and verify that the item is in stock. There are times-when we have large orders going out which may deplete stock.